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Swanlow Medical CentreDene Drive Primary Care CentreDene DriveWinsford, CW7 1ATTel: 01606 - 544644
England’s Chief Nurse has today reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.
Covid restrictions will end in many settings in England from Monday.
However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.
You do not have to make an appointment in order to have forms completed (for example, housing letter). Please ring the Secretaries for advice. There are charges for certain forms which will be explained to you when you hand over your form.
If you require a routine appointment please ring the surgery on 01606 544644 to make this appointment. It would help us if you could avoid ringing between 8am and 10am as this is the busiest time for us as we are dealing with requests for urgent appointments.
If you feel your appointment is of an urgent nature (i.e. new acute illness) you should ring the surgery on 01606 544644 and explain to the Care Navigator that you have a health issue you would deem to be urgent, you will then be offered either a telephone consultation with a clinician or you may be offered an appointment on the same day you are ringing in.
If you feel your problem is not urgent and you do not need to be examined you can request a telephone consultation with a clinician. Please ensure you give an up to date contact phone number to the Care Navigator and that you will be available when they call you back. The doctor will call you back as soon as necessary or in the next few days. Alternatively they will suggest that an appointment is made.
Our doctors will request a chaperone to be present in certain circumstances in order to protect the interests of both the patient and themselves. If this has not been offered and you consider it necessary please ask. We also now have a trained male chaperone should the need arise.
Home visits will only be made for persons TOO ILL TO ATTEND the surgery. If a home visit is necessary, please telephone as early as possible PLEASE TELEPHONE BEFORE 10.00 am and you will be placed on GP Triage list, the GP will know it is a Home Visit request and will ring you back within the hour.
Home visits use a large amount of the doctors time, please come to the surgery if at all possible.
If we don't contact you, you can assume the blood results are all satisfactory.
If you want to know the results, after a suitable interval (3-7 days for blood or urine tests or 10 - 14 days in the case of an x-ray) please telephone the surgery to see if results are available.
You will be advised by the Care Navigator if you need to make an appointment to see the Doctor for the results.
If you feel it would help to speak to a doctor or one of the nurses over the telephone regarding a problem please speak to a Care Navigator. It would help the doctor or nurse to respond appropriately if you could outline the nature of your problem to the Care Navigator. Please ensure you give an up to date contact phone number to the Care Navigator. The doctor or nurse will call you back as soon as necessary or in the next few days. Alternatively they will suggest that an appointment is made.
It is not necessary to book an appointment with a doctor for medical reports or forms to be completed.
Please ring the surgery and ask to speak to a Secretary who will advise you the next steps.
NHS Test and Trace scam The NHS Test and Trace Service is aimed at identifying and advising people who have had close contact with someone who has tested positive for COVID-19. Close contact is defined as:
We want you to recognise the difference between a genuine and fraudulent NHS Test and Trace conversation. There are reports that scammers are trying to impersonate contact tracers in an attempt to obtain personal information. NHS Test and Trace contact tracers will always:
They will never: